FAQs - Everything you need to know
FAQ
General Information
Directions to the Glamping Park
The Glamping Park is located directly next to Schloss Thurn Amusement Park and can be reached in 10 minutes from the A3 motorway (Höchstadt Ost exit) and in 5 minutes from the A73 motorway (Baiersdorf Nord or Forchheim Süd exit).
Further information and map: “Your Arrival”
How do bookings, arrivals, and departures work?
Normally, you select an accommodation category (Comfort Pitch, Exclusive Pitch, or Safari Lodge) via our website, and possibly other optional services (e.g., tickets for the amusement park, etc.). You book and pay for your selection directly during the online reservation process on the website.
Check-In Times:
Pitches from 12 PM
Safari Lodges between 3 PM – 6 PM
Currently, with advance booking, you can only check in at the reception during reception hours (9 AM – 12 PM and 3 PM – 6 PM). Outside of these hours and for spontaneous arrivals, please check in and pay at the two check-in terminals. For advance payments, we will refund any overpaid amount to your account at the reception.
Upon arrival, you will be guided to check in via a terminal. You will receive an RFID chip card. At the terminal, you can top it up with additional credit, for example, for using the showers.
Each guest receives their own RFID chip card (deposit €5 per card). It serves as the access key and payment method during your stay. You can top up your entry and exit card at the self-check-in terminals outside the reception.
When checking out, which you can do via the terminal or at the reception during its opening hours (9:00 AM – 12:00 PM and 3:00 PM – 6:00 PM), your account will be settled. Any remaining credit will be refunded to the account from which you paid.
Opening Hours & Important Phone Numbers
Our reception is open for you from 9:00 AM to 12:00 PM and from 3:00 PM to 6:00 PM.
If you have any problems or questions, you can reach us at the following number: +49 1578 0556156
First Aid
- A first aid kit is available at the reception.
- You will find a defibrillator on the side of the shelter with the moon symbol.
- Additionally, a first aid kit is available in all lodges.
Accessibility
We have two accessible washrooms:
one in sanitary module 1 and one in sanitary module 4.
Unfortunately, our Safari Lodges are not accessible.
Glamping Park Site Map
Is there Wi-Fi?
Yes – free Wi-Fi is available throughout the entire Glamping Park.
What activities/sights are there nearby?
More information on excursion destinations and leisure activities in the area
can be found on our website, at the reception, and in the amusement park.
What are the rules for pets?
Up to 2 dogs per pitch are very welcome!
Unfortunately, dogs are not allowed in our lodges.
How do I pay for my stay?
When booking online, you pay for the services you booked with your reservation.
Upon arrival, you will receive a chip card. If needed, you can top up this chip card with additional credit at the reception or terminal. It is your payment method during your stay.
How can I rebook or cancel my stay?
For change requests or cancellations, please contact our staff. We are happy to help you.
You can reach us by phone at:
+49 157 80556156
Or by email at:
info@glampingpark-schloss-thurn.de
How do check-in/check-out work?
Check-In Times:
Pitches from 12 PM
Safari Lodges between 3 PM – 6 PM
Currently, with advance booking, you can only check in at the reception during reception hours (9 AM – 12 PM and 3 PM – 6 PM). Outside these hours and for spontaneous arrivals, please check in and pay at the two check-in terminals. For advance payments, we will refund any overpaid amount to your account at the reception.
Is entry & exit possible all day?
Entry and exit are possible in the area of our Comfort Pitches between 8:00 AM and 10:00 PM, and in the area of our Exclusive Pitches between 8:00 AM and 9:30 PM.
Please observe the prescribed walking speed of 7 km/h on the premises.
Are admission tickets for the amusement park included in the overnight price, and where can I get them?
No, but they can be purchased either at special conditions during online booking or on-site at the reception.
Is it possible to arrive with larger groups?
Please inquire about this by email with the corresponding description (contact person with communication data, arrival, departure, number of people, occasion, questions/requests regarding the pitches, …).
We may consult with you, and approval will be sent by email.
When is quiet time?
Please avoid noise during quiet hours from 11:00 PM to 7:00 AM.
Is there a washing machine?
You will find a washing machine and a dryer in sanitary module 6.
Staying at a pitch
Is it possible to reserve a pitch?
Via our website or upon arrival, you choose a pitch category (Comfort Pitch or Exclusive Pitch). After entering, you select your desired pitch within the booked category.
When you then register with your RFID card at the terminal at the reception, you enter your pitch number.
How big are the pitches?
Our Comfort Pitches are 65 m² to 100 m² in size, and our Exclusive Pitches are 90 m² to 120 m² in size.
I am traveling with a caravan. Do I need to book an additional parking space for my car?
No, the car can be parked directly at the pitch.
Am I allowed to stay overnight in a tent on the pitches?
Overnight stays in your own tents are not permitted.
I would like to visit the amusement park on the day of departure. Can I leave my vehicle on my pitch?
Generally, the pitch must be vacated by 11 AM on the day of departure. If you then wish to visit Schloss Thurn Amusement Park, one of our free parking spaces at the amusement park is available to you.
Are there power outlets available at the pitch?
Yes, each pitch provides sufficient power supply.
Where are the sanitary facilities located?
The individual sanitary facilities are marked accordingly on the following map.
Am I allowed to barbecue on my pitch?
Barbecuing on the pitch is only permitted with your own gas grill.
Staying in a lodge
Is it possible to reserve a lodge?
Via our website or upon arrival, you choose the accommodation category “Safari Lodge”.
We will inform you in good time which lodge you will be staying in.
From what time can I check into my lodge?
Our Safari Lodge is available for you from 3 PM.
Are bed linen and towels included?
Bed linen and towels are not included and must be rented for the duration of your stay for €15.00 per set (bed, pillow, fitted sheet, large towel, small towel).
You can pick up bed linen and towels at the reception.
What is included in the lodges?
Our lodges are furnished with a small kitchenette (incl. stove, refrigerator, and French press) and equipped with appropriate accessories for cooking and eating (e.g., glasses, dishes).
Am I allowed to smoke in the lodge?
An absolute smoking ban applies in all our lodges!
Is there heating or air conditioning in the lodge?
Each lodge includes 2 heaters.
Please pack warm clothes appropriate for the season if necessary.
Can pets be brought into the lodge?
Pets are not allowed in our lodges.
Are there power outlets available in the lodge?
The individual lodges each have sufficient power connections.
Where are the sanitary facilities located?
The lodge itself is equipped with a toilet and washbasin.
Publicly accessible showers or individually bookable private showers are located in the nearby sanitary facilities, as marked accordingly on the following map:
Am I allowed to barbecue in front of my lodge?
Barbecuing in front of the lodge is only permitted with your own gas grill. The grill must be placed in front of the lodge and not on the wooden terrace. Barbecuing is not allowed on the wooden terrace.
Do I have to clean the lodge before departure?
The lodge must be left broom-clean and tidy upon departure. Used dishes must be washed. In case of damage, please report it so that we can arrange for repair or replacement promptly.
Generally, it goes without saying that facilities should be treated with care so that future guests can also enjoy a clean and intact accommodation, including its furnishings and equipment.
Dining
Is breakfast available?
We offer a daily bread roll service: order bread roll package 1-3 at the reception by 4 PM the day before, and pick up freshly baked rolls from 9 AM the next morning!
What dinner options are available in the evening?
After the amusement park closes (from 5 PM or 6 PM), you can use the amusement park’s catering services in the Saloon of the Western town, which is directly adjacent to the Glamping Park, until 9:30 PM.
Is a table reservation required for dinner at the Saloon?
A table reservation is not necessary for dinner at the Saloon, but we appreciate a brief heads-up if you plan to visit the Saloon so we can prepare enough fresh food.
Are there vegetarian/vegan options?
Our diverse menu in the Saloon and/or Coffeehouse naturally includes various vegetarian and vegan dishes.
Are there shopping facilities nearby?
A Netto supermarket is located directly in Heroldsbach, in the immediate vicinity.
Further shops such as Edeka, Lidl, and Müller drugstore are reachable in Hausen within a few minutes by car or bike.
Is there a possibility to wash dishes?
Outdoor sinks are available at our sanitary facilities.
Contact & Book Online
Have questions or want to book?
GlampingPark Schloss Thurn
Write to us or call us, we are happy to help with any questions.